Koaura Privacy Policy

Last updated: July 7, 2026 Effective date: July 7, 2026

In plain terms: every Koaura product is made by one company — AIvantage Consulting Inc. — and this is our only privacy policy. The first part describes the promises that apply to everything we make and the shared account, billing, support, and website systems some products use. Then a short annex for each product tells you exactly what that product collects. Read this policy plus the annex for the product you use, and you have the complete picture.

1. One Company, One Policy

All Koaura products — including Koaura Living and Koaura Solitaire, and any product we add later — are made and operated by AIvantage Consulting Inc. ("Koaura," "we," "us"). AIvantage Consulting Inc. is the single business and data controller that determines the purposes and means of processing personal information described in this Policy.

This Policy has two layers:

• This master policy describes who we are, the promises that apply to every Koaura product, and the shared account, billing, support, and website systems that products may use.
• A product annex for each Koaura product describes what that specific product collects and why. The annex for the product you use, together with this master policy, is the complete privacy notice for that product.

Which annex applies to you: see the Annex Index in Section 9. If a product's app-store listing or website links you here, the annex named for that product applies.

2. Contact

Support and privacy requests for every Koaura product: support@getkoaura.com

Legal entity: AIvantage Consulting Inc.

Mailing address: 1401 21st St #16276, Sacramento, CA 95811, United States

Phone (voicemail; we reply by email): +1 408-598-1321

3. Promises That Apply to Every Koaura Product

• We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
• Our apps are ad-free and tracking-free. Koaura apps do not show advertising, contain no advertising pixels or SDKs, and do not use third-party analytics to track what you do inside the apps.
• No facial recognition, no biometric identifiers. No Koaura product collects, stores, or uses faceprints, voiceprints, or other biometric identifiers.
• We do not use your content or activity to train third-party AI models, and we do not use it for advertising.
• Children. Koaura products are intended for adults and families and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact support@getkoaura.com and we will delete it.
• Where Koaura is offered. Koaura products are intended for users in the United States. They are not directed to individuals in the EU, EEA, UK, or Switzerland. If you access a Koaura product from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

4. The Shared Koaura Platform Layer

Some Koaura products use a shared platform operated by AIvantage Consulting Inc. A product's annex states which of these it uses. When a product uses the shared layer, the following applies:

Koaura Account (sign-in). Products that offer sign-in use Google or Apple sign-in through Firebase Authentication. We receive your sign-in provider identifier, email address, display name, and account status. One person's identities across Koaura products may be linked so you can see and manage your Koaura products as one account; the link is used to show you a consolidated view and to route support and deletion requests — not for advertising.

Billing (paid products only). Paid subscriptions are purchased through Stripe (Stripe Checkout and the Stripe Customer Portal). Stripe handles payment-card details; we do not collect or store full payment-card numbers. We store billing identifiers, subscription state, plan and entitlement records, and audit events needed to activate access, manage subscriptions, and resolve billing issues.

Support. Support requests to support@getkoaura.com create support records (your message, account identifiers, and operator notes) retained to provide support and maintain audit history.

Koaura websites. Our websites use cookies that are necessary to make them work (sign-in, secure checkout, account flows). Where a Koaura website uses analytics (Google Analytics 4), it is opt-in via a consent banner, on the website only — never inside the apps — and used for our own product and traffic analytics, not advertising. You can withdraw consent at any time through the site's cookie controls or support@getkoaura.com.

Notify-me updates (optional). Some Koaura web pages let you leave your email address to be notified about a product you choose (for example, a new game or a product launch). This is optional and consent-based: we store your email address, what you asked to hear about, and when you asked. We use it only to send the updates you requested, and every message includes a way to stop future updates. We do not add you to other lists.

Security verification. Koaura websites and apps use Firebase App Check (with Google reCAPTCHA Enterprise on the web) to verify that requests come from genuine Koaura clients. This protection is essential to keeping the service secure; it is not used for advertising or cross-site tracking.

Service providers behind the shared layer. Google LLC (Firebase and Google Cloud: authentication, database, storage, hosting, functions, security logging), Stripe, Inc. (billing), Apple and Google (sign-in, app distribution, push notifications, store/platform requirements), and email/support providers — each under contracts limiting their use of the data. Product annexes name any additional providers specific to that product.

5. Your Privacy Rights

Depending on where you live, you may have rights to know, access, correct, delete, receive a copy of, or limit the use of your personal information, to withdraw consent, to appeal, and to complain to a regulator — including under the CCPA/CPRA for California residents. We do not sell or share personal information and have not in the preceding 12 months.

To exercise rights for any Koaura product, email support@getkoaura.com. Products with signed-in accounts also provide a self-serve deletion page (named in the product's annex). We will verify your request; you may use an authorized agent. We plan to acknowledge verified deletion requests within 7 days and complete deletion or anonymization of active systems within 30 days, subject to the legal, billing, security, backup, and shared-household exceptions described in the applicable annex.

6. Retention

We retain information only as long as needed for the purposes described in this Policy and the applicable annex, then delete or anonymize it, except where a longer period is required by law or for legitimate operational reasons (billing, tax, security, fraud review, audit, backups). Product annexes state retention specifics for product data.

7. Security

We use technical and organizational measures intended to protect accounts, records, and service operations. No online service can guarantee absolute security. Do not send passwords, full payment-card details, or sensitive personal details through ordinary support email unless support provides a secure handling path.

8. Changes to This Policy

We may update this Policy and its annexes as Koaura products change. If changes are material, we will provide notice appropriate to the change, such as updating the effective date, posting a notice, or requiring renewed acknowledgment. Adding a new product adds a new annex; it does not create a separate policy. We always show the date the latest version took effect at the top of this page.

9. Annex Index

Annex A — Koaura Living

Koaura Living is our TV-first wellness and family-connection service. Because it is our richest product — accounts, households, paired TVs, family media, live connection sessions — its annex is a full product privacy notice, published at living.getkoaura.com/legal/privacy. It describes what Koaura Living collects, how household visibility works, our health-adjacent and biometric postures, retention specifics, and the self-serve deletion page at living.getkoaura.com/account/delete.

Annex B — Koaura Solitaire

What Koaura Solitaire collects: nothing. Koaura Solitaire does not collect, transmit, or share any personal information. The game is free, shows no advertising, requires no account, requests no device permissions, and works fully offline — it makes no network connections at all.

Your game settings (including accessibility options such as large cards, high-contrast colors, and control layout), your play statistics, your saved game, and the optional daily play-limit counters are stored only on your device, in the app's local storage. They are never uploaded. Uninstalling the app or clearing its data removes them.

Because Koaura Solitaire collects nothing, the shared Koaura platform layer (Section 4) does not currently apply to it: there is no Koaura Account sign-in, no billing, and no analytics in this product. If a future version adds an online feature or Koaura Account sign-in, we will update this annex first and reflect the change in the app's store data-safety declarations.

Key Terms

Controller — the company legally responsible for deciding how and why personal information is processed. For every Koaura product, that is AIvantage Consulting Inc.

Annex — the short product-specific section of this Policy that says what one Koaura product collects. The master policy plus one annex is the complete notice for that product.

App Check / reCAPTCHA — a security service that helps us verify requests come from a genuine Koaura app or website rather than an automated abuser. It protects the service; it is not advertising or cross-site tracking.

Cookies — small files a website stores in your browser. Koaura websites use essential cookies to keep you signed in and secure; analytics cookies run only if you opt in.